Refund and Returns Policy
Understanding Our Products:
At Undelivrd, we specialise in selling mystery boxes containing returned or undelivered products. These items can range from electronics to household goods, and their condition can vary. We emphasise that the nature of our products means they may include items that are used, damaged, or otherwise not in 'new' condition.
Our No-Returns Stance on Damaged Goods: Given the unique nature of our products, we do not accept returns for items that are damaged or not in working order. When purchasing from Undelivrd, you acknowledge that you are buying items that may be in a less-than-perfect state, and this is reflected in our competitive pricing and the mystery box concept.
No Returns for Disappointment in Product Assortment: Part of the Undelivrd experience is the surprise and potential discovery that comes with each box. As such, we cannot accept returns based on dissatisfaction with the products received. Each mystery box is a unique assortment, and the value can vary.
Legal Compliance and Your Right to Return: In compliance with the UK Distance Selling Regulations, customers are entitled to return their purchase within 14 days of receipt. However, this right only applies if the items are not as described, not fit for purpose, or not of satisfactory quality, considering the nature of our products as described above. Please note, however, that this does not cover dissatisfaction with the assortment of products in the mystery box or the condition of individual items, as these are inherent to the nature of the products we sell.
How to Process a Return: If you believe your purchase is eligible for a return based on the conditions outlined above, please contact our customer service team with your order details. Our team will guide you through the return process. Note that return shipping costs are the responsibility of the customer.
By making a purchase with Undelivrd, you acknowledge and agree to our returns policy. We thank you for embracing the unique shopping experience we offer and for your understanding of the nature of our products.